Grassi Wins 2022 Best of Accounting Award for Service Excellence

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Grassithe New York-based accounting firm with a major presence in New Jersey, received the 2022 Best of Accounting award for superior customer service, according to an announcement on Monday.

Winners are chosen to be industry leaders in service quality based on customer feedback and ratings.

Highlights of Grassi’s 2022 customer survey results include: 87.3% of respondents rated Grassi a 9 or 10 out of 10, compared to the industry average of 53% in 2021;
The company’s Net Promoter Score was 83%, more than double the industry average of 38% in 2021; the highest levels of satisfaction were for quality of service and understanding of customer needs.

Louis Grassi, CEO and founder of the firm. (File photo)

“Collecting this customer feedback provides us with another opportunity to not only ensure we are meeting customer expectations, but also to learn how we can provide additional support and guidance as their needs and goals evolve” , said Louis Grassi, founder and CEO of the company. “This survey initiative is just one of the ways we are driving our collaborative approach to customer service, which reinforces our mission to create business success and the financial future of our customers.”

“The winners of the 2022 Best of Accounting Award for Client Satisfaction have demonstrated their commitment to providing exceptional client service, even as COVID-19 has forced them to reinvent and rebuild their approach to business,” said Clearly noted‘s founder and CEO, Eric Gregg. “These service leaders have kept the customer experience at the heart of their business strategy.”

The information was gathered through a ClearlyRated customer satisfaction survey. On average, clients of the 2022 Best of Accounting winners are twice as likely to be satisfied as those working with other accounting firms.

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