Nexthink Launches Infinity, the Most Advanced Analytics and Automation Platform for Digital Workplace Teams



LAUSANNE — September 20, 2022 – Nexthink, the leader in digital employee experience (DEX) management, today launched Nexthink Infinity™, bringing together Nexthink’s core values ​​into the most advanced analytics, automation and remediation platform. breakthrough for end-user computing. The fully cloud-based platform delivers unparalleled visibility and analytics into any environment so IT teams can become proactive and provide an always-on workplace for their employees, anywhere.

Leveraging powerful machine learning and benchmarking, the Infinity Platform is the industry’s first solution that enables IT teams to diagnose any issue, automatically determine the root cause, and then remediate. million devices. The platform offers endless integration capabilities due to its unique proprietary architecture; provide IT teams with data ingestion capabilities from any app – including mission-critical collaboration apps such as Zoom or Teams – to track degradation on any device: physical, virtual, or mobile.

“The past two years have been truly transformative for IT teams across the enterprise – balancing the acceleration of remote working with more complex applications to support, combined with rising employee expectations for high-end work experiences. quality everywhere,” said Pedro Bados, Co-Founder and CEO of Nexthink. “We’re really excited to launch Nexthink’s Infinity, which we’ve been working on behind the scenes for years. Infinity is our future – combining years of digital experience with the most advanced technologies in ML, data processing and visualization to provide digital work teams with unparalleled levels of visibility, diagnostics and automating.

Key highlights of the new Infinity platform include:

  • Infinite Scalability – New platform scales to millions of workplaces, thousands of SaaS and on-premises applications, and billions of telemetry data points accessible to IT teams in seconds via APIs, Nexthink Query Language (NQL) or our visual editors.
  • Diagnostics and Analytics – AI-powered incident diagnostics accelerate troubleshooting by spotting patterns, comparing them to baselines, and then attributing issues to root causes, allowing IT teams to become truly proactive.
  • New Experience Central – Nexthink’s patented “Moments of Experience” algorithm and Digital Experience Scores provide IT managers with a continuous understanding of key issues affecting the digital journey of employees across the enterprise and impacting the productivity.
  • Collaboration Experience – By combining application telemetry with advanced machine learning analytics, IT admins can quickly validate, isolate, and remediate key collaboration apps like Teams and Zoom, preventing employee performance issues.
  • New Alerting Module – Integrated, baseline-based alerting system with capabilities to assess the impact of issues and provide prioritization for resolution. A growing collection of built-in alerts from the Nexthink library allows IT teams to quickly operationalize and customize their system for the most common issues and integrate with third-party systems for proper management.
  • Advanced remediation and integration capabilities – Cloud-intelligence retrieves data and provides instant fixes on any issue from behind the scenes without interrupting employees. In addition, the new connector system and native APIs of the new Infinity platform allow out-of-the-box integration with system management, ITSM and the most popular tools for complete IT automation. .

This announcement follows Nexthink’s recognition by Forrester Research as a leader in The Forrester Wave™: End–User Experience Management, Q3 2022 report. Nexthink ranked first in current offering, presence on market and strategy categories. The report states, “Nexthink excels at transforming complex datasets into easy-to-use, user-friendly information for administrators.

For more information on Infinity, visit:


Nexthink is the leader in digital employee experience management software. The company is powering the future of work by providing IT managers with unprecedented insight into employees’ daily experiences with technology at the device level, enabling IT to move from reactive problem solving to problem solving. proactive optimization. Nexthink enables its more than 1,100 customers to deliver better digital experiences to more than 15 million employees. Based in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices around the world.


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