ATLANTE, February 17, 2022 /PRNewswire/ — UserIQa software company that helps customer success teams minimize the risk of attrition, identify growth opportunities and drive user engagement, today launched an analytics and reporting solution on customer success.
The solution, powered by Dom, addresses the growing need of customer success teams for more powerful storytelling and data visualization tools that don’t require interpretation. He offers:
- Information you can trust, because it’s connected to other UserIQ data sources such as health scores and user sentiment – all on one platform.
- Over 1,000 third-party integrations.
- The ability to create visual reports with the data you choose.
- Easy sharing between teams.
“In our mission to provide customer success teams with the most intuitive and actionable platform on the market, we decided to leverage the most powerful analytics and business intelligence solution we could find: Domo “, said Tyler Winker, CEO of UserIQ. “With Domo visualizing our data and providing connections to other data sources, we believe we have the most compelling analytics tool in the customer success market. Customers will not only have powerful data, but can tell the missing story to anyone who needs to see it.”
UserIQ launched reporting dashboards focused on ticket insights and feature adoption to help customer success teams easily accomplish the following:
- Identify the most active users.
- Know how long it takes users to interact with key features.
- Explore the types of tickets that cause the biggest problems.
Following this launch, UserIQ will release dashboards focused on other areas.
Carolynn DaskalakisDomo’s VP of Customer Success commented, “UserIQ’s focus on delivering a best-in-class data experience for customer success teams is a competitive differentiator. We are honored that UserIQ has chosen Domo to help make data easily consumable and actionable for its customers.”
The white label solution, available in the UserIQ Reporting module, comes at a time of aggressive growth in the industry. As SaaS companies increasingly rely on recurring subscriptions to generate revenue, demand for solutions is on the rise. According to Mordor Intelligence, the customer success management market is expected to grow 25.02% compound annual growth rate from 2021 to 2026.
Additionally, employment related to customer success is on the rise. According to LinkedIn’s 2020 Emerging Jobs Report, Client Success was ranked the sixth most popular emerging job in the world. United States. In December 2021There was 9,304 open customer success positions in United Statesup from 8,680 the previous month, according to SuccessCoaching’s Customer Success Jobs report.
UserIQ empowers customer success teams to predict outcomes and impact business growth with the most intuitive and action-oriented platform on the market. With UserIQ, customer success is business success. To learn more about our venture-backed company, visit www.useriq.com and follow us on LinkedIn and Spotify.